1. Information We Collect

MORIX Innovations Private Limited may collect and store customer information required for order processing, software activation, technical support, warranty services, invoicing, and business operations.

The information collected may include:

• Full name

• Mobile number

• Email address

• Billing address

• Shipping address

• Company name and GST details

• Device information and serial numbers

• IP address and browser/device details

• Payment and transaction information

• Login or account-related details

• Communication records with customer support

The above information may be collected through:

• Website registration

• Product purchases

• Software activation

• Inquiry forms

• Customer support interactions

• Dealer/distributor registration

• Service requests

This information helps MORIX provide smooth business operations, customer support, software services, warranty verification, and secure transaction processing.

2. Usage of Information

Customer information collected by MORIX may be used for the following purposes:

• Order processing and delivery coordination

• Software license activation and subscription management

• Customer support and technical assistance

• Warranty verification and service support

• Invoice generation and taxation compliance

• Account management and communication

• Security monitoring and fraud prevention

• Product and service improvement

• Sending important updates related to products, subscriptions, renewals, support, or company services

• Internal business analysis and operational management

• Compliance with legal, taxation, and regulatory requirements

MORIX shall make commercially reasonable efforts to protect customer information from unauthorized access, misuse, alteration, or disclosure.

3. Data Protection

MORIX Innovations Private Limited follows commercially reasonable technical, administrative, and organizational security measures to protect customer information, software data, and transaction records from unauthorized access, misuse, alteration, disclosure, loss, or destruction.

Customer information may be stored on secured servers, cloud platforms, internal systems, or authorized third-party service platforms used for business operations, software services, payment processing, and customer support.

Access to sensitive customer information shall be restricted only to authorized personnel, technical teams, support staff, or service providers who require such access for operational and service-related purposes.

While MORIX takes reasonable efforts to maintain data security and system protection, no internet transmission, cloud platform, software system, or electronic storage method can be guaranteed as completely secure. Therefore, MORIX shall not be held liable for unauthorized access, cyberattacks, hacking incidents, malware attacks, data breaches, network failures, or technical issues beyond reasonable operational control.

Customers are also responsible for maintaining the confidentiality of their account credentials, passwords, OTPs, and login information. MORIX shall not be responsible for losses arising due to customer negligence, credential sharing, weak passwords, or unauthorized third-party access.

4. Sharing of Information

MORIX Innovations Private Limited does not sell, rent, or trade customer personal information to third parties for marketing or commercial purposes.

Customer information may be shared only on a limited and need-based basis with authorized third parties for operational, technical, legal, or service-related purposes, including:

• Courier and logistics partners for product delivery and shipment coordination

• Payment gateway providers and banking partners for secure payment processing and transaction verification

• Technical support teams, software service providers, cloud hosting providers, or authorized service partners for customer support and operational services

• Government authorities, regulatory bodies, law enforcement agencies, or legal authorities whenever required under applicable laws, court orders, investigations, or regulatory compliance obligations

• Authorized distributors, dealers, or implementation partners wherever necessary for project execution, installation support, or customer service coordination

MORIX may also disclose information if required:

• To protect company rights, systems, or intellectual property

• To prevent fraud, cyber threats, unauthorized access, or illegal activities

• To enforce company agreements, software licensing policies, or legal obligations

All reasonable efforts shall be made to ensure that authorized third-party service providers handle customer information with appropriate confidentiality and security measures.

5. Cookies & Analytics

MORIX Innovations Private Limited website may use cookies, tracking technologies, analytics tools, and similar technologies to enhance website performance, functionality, security, and overall user experience.

These technologies may help MORIX to:

• Understand website traffic and visitor behavior

• Improve website speed, performance, and functionality

• Maintain user login sessions and preferences

• Analyze product and service usage patterns

• Detect security threats, unauthorized access, or fraudulent activities

• Improve marketing, customer support, and service efficiency

Cookies may temporarily store certain information such as browser type, device information, IP address, pages visited, session details, and user preferences.

Third-party analytics or service providers may also use cookies or tracking technologies subject to their own privacy and security policies.

Users may choose to disable cookies through their browser settings; however, certain website features, login systems, or functionalities may not operate properly if cookies are disabled.

By continuing to use the MORIX website, users consent to the use of cookies and analytics technologies in accordance with this Privacy Policy.