Communication Policy

1. Introduction

This Communication Policy governs the official communication methods, notifications, marketing communications, promotional activities, and information-sharing practices of MORIX Innovations Private Limited with customers, dealers, distributors, partners, and website users.

By registering, purchasing products/services, subscribing to software, or interacting with MORIX platforms, users consent to receive communications as outlined in this policy.

2. Official Communication Channels

Official communication from MORIX may be conducted through the following authorized channels:

  • Registered Email ID
  • Customer Portal or Dealer Portal
  • Website notifications
  • WhatsApp communication
  • SMS notifications
  • Official customer care numbers
  • Assigned Account Managers
  • Official social media channels

Customers, dealers, and distributors are responsible for ensuring that their registered contact details remain accurate and updated.

3. Transactional & Service Communication

MORIX may communicate with customers, dealers, or distributors regarding:

  • Order confirmations
  • Invoice and payment details
  • Software activation credentials
  • License renewals
  • Warranty updates
  • Support ticket updates
  • Technical service communication
  • Product dispatch and delivery information
  • Subscription expiry reminders
  • Account verification or security alerts

Such communication may be sent through:

  • Email
  • Customer portal notifications
  • WhatsApp
  • SMS
  • Official support channels

4. Marketing & Promotional Communication

MORIX Innovations Private Limited may send marketing, promotional, and business-related communications including:

  • Product launch updates
  • Promotional offers
  • Discount schemes
  • Dealer or distributor schemes
  • Festival offers
  • Product announcements
  • Software feature updates
  • Event invitations
  • Business campaigns and advertisements

These communications may be shared through:

  • WhatsApp marketing messages
  • Promotional emails
  • SMS campaigns
  • Social media platforms
  • Website banners and announcements
  • Customer/dealer portals

5. Social Media & Public Announcements

MORIX may publish or promote:

  • Offers
  • Schemes
  • Product launches
  • Events
  • Business announcements
  • Marketing campaigns
  • Dealer/distributor programs on its:
  • Official website
  • Instagram pages
  • Facebook pages
  • LinkedIn pages
  • YouTube channels
  • WhatsApp channels
  • Other official social media platforms

Customers and business partners are advised to verify information only through official MORIX communication channels.

6. Consent for Communication

By submitting contact details, creating accounts, purchasing products, or registering with MORIX, customers and partners consent to receiving:

  • Service-related communication
  • Technical notifications
  • Transactional alerts
  • Marketing and promotional communication

Users may request limitation of promotional communication wherever applicable; however, critical operational or service-related communication may still continue.

7. Communication Accuracy & Responsibility

Customers, dealers, and distributors are responsible for:

  • Providing accurate contact details
  • Regularly checking registered email accounts and portals
  • Maintaining active communication channels

MORIX shall not be held responsible for communication failure caused due to:

  • Incorrect contact details
  • Inactive email accounts
  • WhatsApp restrictions
  • SMS delivery failures
  • Internet/network issues
  • Spam/junk mail filtering
  • Third-party communication platform failures

8. Unauthorized Communication Warning

Customers are advised not to rely on communication received from unauthorized persons claiming association with MORIX.

MORIX shall not be responsible for:

  • Fraudulent calls or messages
  • Fake offers or schemes
  • Unauthorized payment requests
  • Communication from unofficial channels

Users should verify all critical communications directly through official MORIX channels.

9. Modification of Communication Policy

MORIX Innovations Private Limited reserves the right to modify, update, suspend, or revise this Communication Policy at any time without prior notice depending on operational, legal, technical, or business requirements.