1. Hardware Product Refund Policy

• Refund requests for hardware products may be considered only under the following conditions:

• Incorrect product supplied by MORIX Innovations Private Limited

• Product received in dead condition due to verified manufacturing defect

• Major physical damage identified at the time of delivery acceptance and immediately reported to MORIX

• Product found technically non-repairable within valid warranty conditions and approved by the MORIX technical team

• All refund requests shall be subject to:

• Technical inspection and verification

• Serial number validation

• Physical condition assessment

• Management approval

• MORIX reserves the right to provide repair, replacement, or technical resolution instead of refund wherever technically feasible.

• Refunds shall not be applicable in cases involving:

• Customer misuse or mishandling

• Physical or accidental damage after delivery

• Electrical damage or voltage fluctuation

• Improper installation

• Unauthorized modifications or repairs

• Used, damaged, or tampered products

• Customized or specially manufactured products

2. Software, Subscription & License Refund Policy

• All software licenses, subscriptions, activation keys, cloud services, and digital products are non-refundable, non-transferable, and non-cancellable once activated or delivered.

• Once a license is purchased, it cannot be downgraded, exchanged, switched, or converted to another software plan.

• Refund requests for software services may only be reviewed in exceptional cases such as:

• Duplicate payment transactions

• Verified technical activation failure caused directly by MORIX systems

• Incorrect billing due to technical error

• Final approval for any software-related refund shall remain solely at the discretion of MORIX management.

3. Refund Processing Timeline

• Approved refunds shall generally be processed within approximately 7 to 15 business days depending on banking procedures, payment gateway processing timelines, and financial verification processes.

• Refunds shall normally be processed through the original payment method used during purchase unless otherwise approved by MORIX.

4. Applicable Deduction Charges

• Approved refund amounts may be subject to deduction of applicable charges including but not limited to:

• Shipping and logistics charges

• Courier and transportation expenses

• Payment gateway transaction charges

• Installation or visiting charges

• Technical service charges

• Packaging and handling charges

• Insurance or transit-related expenses, if applicable

• Non-refundable operational or third-party charges already incurred by MORIX may also be deducted from the final refund amount.

5. Refund Approval Rights

• MORIX Innovations Private Limited reserves the full right to approve, reject, hold, or partially process any refund request after technical evaluation, operational review, and policy verification.

• All decisions taken by MORIX regarding refunds shall be considered final and binding.